Last Updated: October 31, 2026

Welcome to Solanove!

At Solanove, we are committed to providing a reliable, transparent, and convenient shopping experience for our customers across the United States.

We specialize in men's and women's clothing and strive to ensure that every order is processed carefully and delivered efficiently.

This Shipping Policy explains our order processing procedures, shipping methods, estimated delivery times, shipping charges, tracking information, and how we handle shipping-related concerns.

Please review this policy before placing an order.

1. Shipping Destinations

Solanove primarily serves customers within the United States.

Available shipping destinations and delivery services are determined by the shipping address entered during checkout.

Customers can confirm whether their destination is supported by entering their complete shipping address at checkout.

Orders can only be completed for addresses supported by our available shipping services.

All shipping charges are displayed in U.S. dollars (USD).

2. Order Processing Time

Orders are typically processed within 1–3 business days after payment confirmation.

Order processing includes:

• Verifying payment information.

• Confirming product availability.

• Preparing and inspecting merchandise.

• Packaging items securely.

• Arranging shipment with a delivery carrier.

Our order processing business days are Monday through Saturday, excluding Sundays and U.S. public holidays.

Orders placed on Sundays or U.S. public holidays begin processing on the next business day.

Order processing time is separate from shipping transit time.

Once your order has been shipped, you will receive a shipping confirmation with tracking information.

3. Shipping Methods and Delivery Times

We offer standard shipping to supported destinations within the United States.

Our standard shipping estimates are:

Order Processing Time: 1–3 business days

Standard Shipping Transit Time: 5–9 business days

Estimated Total Delivery Time: 6–12 business days

The estimated total delivery time includes order processing and shipping transit.

Delivery estimates are calculated in business days, excluding Sundays and U.S. public holidays.

Actual delivery dates depend on the shipping destination, carrier operations, and transportation conditions.

The estimated delivery timeframe displayed at checkout provides the relevant delivery information for your order.

We make reasonable efforts to fulfill orders within the delivery timeframes communicated to our customers.

4. Shipping Fees

Shipping charges are calculated and displayed during checkout before payment is completed.

Shipping costs are determined by the available shipping service, delivery destination, and order details.

Customers can review the full shipping charge and order total before confirming their purchase.

We do not add undisclosed shipping charges after an order has been placed.

All shipping fees are charged in U.S. dollars (USD).

Promotional shipping offers are governed by the conditions displayed during the promotion and checkout process.

5. Order Confirmation

After successfully placing an order, you will receive an order confirmation email at the address provided during checkout.

The confirmation includes:

• Your order number.

• Purchased items.

• Order total.

• Shipping address.

• Selected shipping method and charges.

Please review your order confirmation carefully.

If you notice an incorrect shipping address or order detail, please contact us promptly at:

Hello@Solanove.shop

We will make reasonable efforts to correct order information before shipment.

Changes cannot be guaranteed after an order has been dispatched.

6. Shipping Confirmation and Tracking

Once your order has been dispatched, you will receive a shipping confirmation email.

The shipping confirmation contains:

• Your order number.

• Shipping carrier information.

• Tracking number.

• Tracking instructions or a tracking link.

Tracking information is updated by the shipping carrier as the package moves through its delivery network.

Carrier tracking updates can take additional time to appear after shipment confirmation.

Customers can use their tracking information to monitor shipment progress and delivery status.

For questions about tracking, please contact:

Hello@Solanove.shop

7. Shipping Delays

Solanove works to process and ship orders within the stated timeframes.

Shipping delays can result from:

• Severe weather conditions.

• Carrier transportation disruptions.

• High seasonal shipping volumes.

• Public holidays.

• Unexpected inventory or fulfillment problems.

• Other circumstances affecting transportation and delivery operations.

When we determine that an order cannot be shipped within the promised shipment timeframe, we will notify the customer and provide information about the delay.

Customers will be offered the opportunity to agree to a revised shipment date or cancel the affected order and receive a prompt refund, in accordance with applicable U.S. law.

When we cannot fulfill an order and cannot obtain the required consent to a shipping delay, we will cancel and refund the unshipped merchandise.

We do not require customers to accept an indefinite shipping delay.

8. Incorrect or Incomplete Shipping Addresses

Customers are responsible for providing complete and accurate shipping information during checkout.

Shipping information must include:

• Recipient's full name.

• Complete street address.

• Apartment, suite, or unit number when needed.

• City.

• State.

• ZIP code.

• Contact information.

Incorrect or incomplete shipping information can result in delivery delays, failed delivery attempts, or packages being returned to the carrier.

If you discover an error in your shipping address, please contact us immediately.

Email: Hello@Solanove.shop

We will attempt to update the address before shipment.

Once a package has been dispatched, address changes depend on the carrier's delivery procedures.

Additional shipping charges resulting from an incorrect address provided by the customer will be communicated before any additional paid shipment is arranged.

We will work with customers to resolve delivery issues fairly and in accordance with applicable law.

9. Lost or Missing Packages

If your package has not arrived within the expected delivery timeframe, please review the tracking information and contact our customer support team.

Email: Hello@Solanove.shop

Please include:

• Your order number.

• Your full name.

• Your shipping address.

• Your tracking number.

• A brief description of the delivery issue.

Our customer support team will review the shipping information and assist with a carrier investigation.

For packages confirmed lost before successful delivery, we will provide an appropriate resolution, including replacement or refund, in accordance with the circumstances and applicable consumer protection laws.

We do not require customers to resolve verified carrier losses independently before contacting us for assistance.

10. Packages Marked as Delivered

If the carrier tracking information shows that your package was delivered but you cannot locate it, please:

1. Verify the shipping address on your order confirmation.

2. Check around the delivery location, including entrances and designated package areas.

3. Ask household members or building staff whether they received the package.

4. Contact our customer support team for assistance.

Email: Hello@Solanove.shop

We will review the available delivery information and assist with an investigation.

We evaluate delivery disputes individually based on carrier records, order information, and applicable consumer protection requirements.

A carrier's "Delivered" status does not automatically eliminate rights or remedies provided by law.

11. Damaged or Incorrect Deliveries

Please inspect your order when it arrives.

If your package or merchandise arrives damaged, defective, or incorrect, contact us promptly at:

Hello@Solanove.shop

Please provide:

• Your order number.

• A description of the problem.

• Photographs of the affected merchandise and packaging.

Our team will review the issue and arrange an appropriate resolution.

For verified damaged, defective, or incorrect items caused by our error, Solanove will cover reasonable return shipping costs.

Solutions include a replacement, an exchange, or a refund according to our Return & Refund Policy and applicable law.

12. Multiple Shipments

Orders containing multiple items can be shipped in separate packages due to product availability and fulfillment arrangements.

When an order is divided into multiple shipments, customers will receive shipping updates and tracking details for each package.

Splitting an order into multiple shipments will not result in additional shipping fees beyond the amount agreed upon at checkout unless the customer separately authorizes additional charges.

13. Order Changes and Cancellations

If you need to change or cancel an order, please contact us as soon as possible.

Email: Hello@Solanove.shop

Phone: +1 800-539-7665

We will make reasonable efforts to process order changes and cancellation requests before shipment.

After an order has shipped, changes and cancellations cannot be guaranteed.

Customers can request a return after delivery in accordance with our Return & Refund Policy.

For successfully canceled orders, we will refund payments collected for the canceled merchandise to the original payment method.

Shipping-delay cancellations and refunds required by law will be handled according to the applicable legal requirements.

14. Returns and Refunds

Solanove offers a 30-day return policy for eligible merchandise.

Customers can request a return within 30 calendar days after the order is delivered.

For non-defective returns due to personal preference, incorrect size selection, or a change of mind, the customer is responsible for return shipping costs.

For verified damaged, defective, or incorrect merchandise caused by our error, Solanove covers reasonable return shipping costs.

We do not charge restocking fees for eligible returns.

Approved refunds are processed within 5 business days after we receive and inspect the returned merchandise.

Refunds are issued to the original payment method.

Important Return Address Notice

Our business address is not our return shipping address.

Customers must contact our customer support team before sending merchandise back.

Return Support Email: Hello@Solanove.shop

After reviewing and approving a return request, our customer support team will provide the designated return shipping address and return instructions by email.

Do not send returned merchandise to our business address at 501 E Hyman Ave, Aspen, CO 81611, United States.

For full return requirements and refund procedures, please review our Return & Refund Policy.

15. Shipping Policy Updates

Solanove updates this Shipping Policy to reflect changes in shipping services, operational procedures, and legal requirements.

Updated versions will be published on our website with a revised "Last Updated" date.

Changes to our shipping policy will not retroactively remove rights associated with completed purchases.

We encourage customers to review this policy before placing an order.

16. Contact Information & Customer Service Hours

For questions about shipping, delivery, tracking, orders, or this Shipping Policy, please contact our customer support team.

Store Name: Solanove

Business Address:
501 E Hyman Ave
Aspen, CO 81611
United States

Email: Hello@Solanove.shop

Phone: +1 800-539-7665

Customer Service Hours

Monday – Saturday: 9:00 AM – 6:00 PM (Mountain Time, MT)

Sunday & U.S. Public Holidays: Closed

Mountain Time observes seasonal time changes:

• Mountain Daylight Time (MDT): UTC-6

• Mountain Standard Time (MST): UTC-7

Customers can contact us by email outside our regular customer service hours.

We aim to respond to general inquiries within 1–2 business days, excluding Sundays and U.S. public holidays.

Business Address Notice

Our business address is used for business correspondence only.

It is not a merchandise return address.

To request a return and obtain the correct return shipping address, please contact:

Hello@Solanove.shop

Solanove is committed to providing transparent shipping information, dependable customer support, and a positive online shopping experience.

Thank you for shopping with Solanove!