Last Updated: October 31, 2026

Welcome to Solanove.

At Solanove, we respect and value the privacy of our customers. We are committed to protecting personal information and providing a secure, transparent, and reliable online shopping experience for customers purchasing our men's and women's clothing.

This Privacy Policy explains how Solanove ("we," "us," or "our") collects, uses, shares, stores, and protects personal information when you visit our website, purchase products, create an account, contact customer service, or use our online shopping services (collectively, the "Services").

Please read this Privacy Policy carefully to understand how we handle your personal information and protect your privacy.

1. Information We Collect

We collect personal information necessary to operate our online store, process orders, and provide customer service.

Personal and Contact Information

The personal information we collect includes:

• Full name.

• Email address.

• Phone number.

• Billing address.

• Shipping address.

• Order details and purchase history.

• Customer account information.

• Clothing size, color, and style preferences.

• Customer service communications.

• Return, exchange, and refund request information.

Payment and Transaction Information

When you make a purchase, your payment is processed through the secure payment services provided during checkout.

Our payment service providers process payment card information, payment verification, transaction records, and payment status.

Solanove uses the necessary transaction information to confirm payments, process orders, arrange shipping, and issue refunds.

We do not request complete payment card information through email or customer service messages.

Automatically Collected Information

When you visit our website, certain technical information is collected through website functionality and tracking technologies, including:

• IP address.

• Browser type and version.

• Device type and operating system.

• Website browsing activity.

• Pages viewed and product interactions.

• Referring websites and traffic sources.

• Approximate geographic location.

• Cookies and device identifiers.

• Visit dates, times, and session duration.

This information is used to maintain website functionality, protect transactions, analyze website performance, and improve the shopping experience.

2. How We Use Your Personal Information

We use customer information for specific business and operational purposes.

Order Processing and Fulfillment

• Receive and confirm orders.

• Verify payment transactions.

• Prepare, package, and ship products.

• Send order confirmation emails.

• Provide shipping updates and tracking information.

• Process order cancellations, returns, exchanges, and refunds.

Customer Support

• Respond to customer inquiries.

• Resolve order-related issues.

• Handle product quality complaints.

• Provide after-sales support.

• Process privacy and personal information requests.

Website Operations and Improvements

• Maintain website and shopping cart functionality.

• Improve website performance and navigation.

• Analyze product browsing and shopping trends.

• Improve product presentation and website structure.

• Detect and prevent fraudulent transactions.

• Protect customer accounts and transaction security.

Marketing and Promotions

We use authorized marketing channels to provide customers with:

• New product announcements.

• Men's and women's clothing collection updates.

• Discounts and promotional offers.

• Seasonal sales information.

• Personalized product recommendations.

Customers can unsubscribe from promotional emails at any time by using the unsubscribe link included in our marketing communications.

Unsubscribing from marketing emails does not affect essential transactional communications, including order confirmations, shipping notifications, and customer service updates.

Legal and Compliance Purposes

We retain necessary business, transaction, and payment records to fulfill tax, accounting, and other legal obligations, resolve consumer disputes, and prevent fraud.

3. How We Share Personal Information

Solanove does not disclose customer personal information to unrelated parties for purposes outside those described in this Privacy Policy.

We share necessary personal information with service providers that support our online store and order fulfillment operations.

Shopify E-Commerce Platform

Our online store is powered by Shopify, which provides website functionality, checkout services, order management, and customer account technology.

Payment Service Providers

Payment processors handle payment transactions, refunds, payment verification, and transaction security.

Shipping and Delivery Providers

To deliver orders accurately, we share necessary shipping information with delivery providers, including:

• Recipient name.

• Shipping address.

• Contact phone number.

• Order delivery information.

Website Operations and Customer Support Providers

We share necessary information with service providers responsible for website maintenance, technical support, email communications, and business analytics.

Advertising and Analytics Services

We use website analytics and marketing technologies to measure website traffic, product interest, and promotional performance.

Customers can manage advertising tracking preferences through available website privacy settings and browser controls.

Disclosures of personal information for cross-context behavioral advertising can constitute a "sale" or "sharing" under certain U.S. state privacy laws, even when no money is exchanged. We provide legally required privacy choices for these activities.

Legal Authorities

We disclose necessary information in response to valid legal requirements and legal proceedings while protecting the lawful rights of our customers.

4. Shopify and Third-Party Services

Solanove uses Shopify as its e-commerce platform.

Shopify provides the following services:

• Product display and storefront functionality.

• Shopping cart services.

• Secure checkout.

• Order management.

• Customer account management.

• Transaction security.

• E-commerce technology and operational support.

Shopify processes personal information in accordance with its privacy policies and applicable service agreements.

For more information about Shopify's privacy practices, please visit:

https://privacy.shopify.com/

We also work with service providers responsible for payments, shipping, customer support, and website operations.

These service providers are responsible for protecting personal information in accordance with their contractual obligations and applicable laws.

5. Cookies and Tracking Technologies

Solanove uses cookies and related technologies to improve website functionality and the online shopping experience.

Cookies are used for the following purposes:

• Maintaining shopping cart contents.

• Supporting customer login sessions.

• Remembering website settings and preferences.

• Protecting website and transaction security.

• Analyzing website traffic.

• Improving product presentation.

• Measuring marketing and advertising performance.

Essential cookies support the core functionality of our online store.

Analytics and marketing cookies help us understand shopping behavior and improve the customer experience.

Customers can manage or delete cookies through their browser settings and manage tracking preferences through the privacy controls provided on our website.

Disabling essential cookies can affect shopping cart functionality, account access, and other website features.

We obtain consent for non-essential tracking technologies when required by law.

6. Marketing and Email Preferences

Solanove sends product information and promotional communications to customers who have subscribed to our marketing messages.

Marketing communications include:

• New arrivals.

• Men's and women's collection updates.

• Seasonal promotions.

• Limited-time discounts.

• Special offers.

• Product recommendations.

Customers can unsubscribe from marketing communications at any time.

To unsubscribe, you can:

1. Click the unsubscribe link at the bottom of a promotional email.

2. Email us at Hello@Solanove.shop.

3. Update your marketing preferences through the privacy and subscription settings provided on our website.

We respect customer marketing preferences and process unsubscribe requests promptly.

7. Data Security

Solanove takes reasonable technical and organizational measures to protect customer personal information.

Our security practices include:

• Using secure website connections.

• Processing payments through authorized payment service providers.

• Restricting access to personal information.

• Monitoring suspicious transaction activity.

• Protecting against unauthorized access and disclosure.

• Maintaining appropriate administrative controls over customer service and order information.

No internet transmission or electronic storage system can guarantee absolute security.

We encourage customers to protect their account passwords and avoid sending sensitive payment information through unsecured communication channels.

If you notice suspicious account activity or believe your personal information has been compromised, please contact us immediately at:

Hello@Solanove.shop

8. Data Retention

Solanove retains personal information for the period necessary to fulfill business operations and legal obligations.

Data retention purposes include:

• Completing orders and deliveries.

• Processing returns and refunds.

• Providing after-sales customer support.

• Maintaining financial and tax records.

• Preventing fraudulent transactions.

• Resolving payment and order disputes.

• Meeting legal and regulatory requirements.

When personal information is no longer necessary for legitimate business or legal purposes, we take reasonable measures to delete, anonymize, or securely dispose of the data.

Customers can request the deletion of their personal information by contacting us.

Transaction, tax, and legal records that must be retained by law will be managed according to their required retention periods.

9. Your Privacy Rights

Solanove respects the personal information rights granted to consumers under applicable U.S. privacy laws.

Your rights under the laws governing your personal information include:

Right to Access

You can request information about the personal data we maintain and how it is used.

Right to Correction

You can request corrections to inaccurate personal information, including contact details and account information.

Right to Deletion

You can request the deletion of personal information that is no longer required for legitimate business or legal purposes.

Certain transaction, tax, and legal records must be retained to comply with legal obligations.

Right to Data Portability

You can request a copy of personal information covered by applicable data portability rights.

Right to Manage Marketing Preferences

You can unsubscribe from promotional emails and manage marketing preferences at any time.

Right to Opt Out of Targeted Advertising

You can exercise privacy rights granted by applicable law to opt out of certain targeted advertising activities.

Right to Non-Discrimination

We do not unlawfully discriminate against customers for exercising their privacy rights.

Submitting Privacy Requests

Please send privacy-related requests to:

Email: Hello@Solanove.shop

We verify identities before fulfilling requests involving access, correction, or deletion when verification is necessary to protect personal information.

Privacy requests are processed within the timeframes required by applicable law.

10. U.S. Consumer Privacy Protection

Solanove respects consumer privacy rights established by U.S. federal and state privacy laws.

We protect personal information in accordance with the legal requirements governing our business operations and data processing activities.

Our privacy practices include:

• Clearly explaining the purposes of personal information collection.

• Protecting customer data.

• Limiting unnecessary information sharing.

• Accepting personal information access requests.

• Processing correction and deletion requests.

• Respecting legally protected targeted advertising opt-out requests.

• Protecting consumers exercising their privacy rights.

Customers can submit privacy inquiries and requests by contacting:

Privacy Contact Email: Hello@Solanove.shop

We do not unlawfully discriminate against customers for exercising rights granted by applicable privacy laws.

11. Children's Privacy

Solanove is a general-audience online clothing retailer and is not directed toward children under the age of 13.

We do not knowingly collect personal information directly from children under 13 without the legally required parental consent.

When we discover that children's personal information has been collected in violation of applicable law, we take appropriate steps to delete the information.

Parents or legal guardians can submit requests concerning children's personal information by contacting:

Hello@Solanove.shop

We review and process these requests to protect children's privacy.

12. International Data Processing

Solanove primarily serves customers in the United States.

Shopify and its technology service providers operate infrastructure across multiple locations. As a result, personal information is processed and stored through data processing facilities located within and outside the United States.

We require our service providers to protect personal information in accordance with applicable laws, contractual obligations, and appropriate security standards.

13. Third-Party Websites and External Links

The Solanove website contains links to third-party websites associated with shopping services, payment services, and related functions.

Third-party websites operate independently and process personal information according to their own privacy policies.

Solanove does not control the privacy practices or security measures of independently operated third-party websites.

We encourage customers to review the privacy policies of external websites before using their services or providing personal information.

14. Changes to This Privacy Policy

Solanove updates this Privacy Policy to reflect changes in business operations, technology services, and legal requirements.

Updated policies will be published on our website with a revised "Last Updated" date.

For material changes requiring additional notice or consent under applicable law, we will provide the required notice or obtain the necessary consent.

We encourage customers to review this Privacy Policy periodically to stay informed about how personal information is processed.

15. Contact Information & Customer Service Hours

For questions about this Privacy Policy, personal information protection, customer account information, or other privacy-related matters, please contact us.

Store Name: Solanove

Business Address:
501 E Hyman Ave
Aspen, CO 81611
United States

Email: Hello@Solanove.shop

Phone: +1 800-539-7665

Customer Service Hours

Monday – Saturday: 9:00 AM – 6:00 PM (Mountain Time, MT)

Sunday & U.S. Public Holidays: Closed

Mountain Time observes seasonal time changes:

• Mountain Daylight Time (MDT): UTC-6

• Mountain Standard Time (MST): UTC-7

Customers can contact us by email outside regular customer service hours.

We aim to respond to general inquiries within 1–2 business days, excluding Sundays and U.S. public holidays.

Privacy rights requests are processed within the timeframes required by applicable law.

Solanove is committed to protecting customer information, maintaining transparent privacy practices, and addressing privacy-related concerns responsibly.

Thank you for choosing Solanove!