Last Updated: October 31, 2026

At Solanove, we want you to feel confident and satisfied with every purchase. We are committed to providing quality men's and women's clothing and a transparent, straightforward shopping experience.

If you are not completely satisfied with your purchase, we are here to help. Please review our return and refund policy below.

1. 30-Day Return Policy

We accept returns of eligible items within 30 calendar days of the date your order is delivered.

Returns are accepted for both defective and non-defective products, including items that do not fit, do not meet your expectations, or are no longer wanted.

To qualify for a standard return, items must:

• Be unused, unworn, unwashed, and in their original condition.

• Have all original tags and labels attached.

• Be free from stains, odors, damage, alterations, and signs of wear.

• Include the original packaging, where reasonably available.

• Be accompanied by proof of purchase, such as an order number or order confirmation email.

You may try on clothing to check the fit, provided the items remain in original, resalable condition.

Returns that do not meet these requirements may be declined, except where required by applicable law.

2. How to Request a Return

To begin a return, please contact our customer support team:

Email: Hello@Solanove.shop
Phone: +1 800-539-7665

Please provide the following information:

• Your order number.

• Your full name and the email address associated with your order.

• The item or items you wish to return.

• The reason for the return.

• Photos of the item if it is damaged, defective, or incorrect.

Our customer support team will review your request and provide return authorization, the designated return shipping address, and detailed return instructions by email.

We aim to respond to return requests within 1–2 business days during our customer service hours.

Please do not ship any items back before receiving return authorization and the designated return address from our customer support team.

Customers must request a return within the 30-day return window. Once a return is approved, please ship the item within 7 calendar days of receiving the return instructions.

3. Return Shipping Costs

All eligible returns and exchanges requested within 30 calendar days after delivery are free, including personal preference, incorrect size selection, change of mind, defective, damaged, and incorrect-item reasons. Solanove provides prepaid return shipping labels and pays shipping for eligible exchange replacements. No restocking fee applies.

Returns Due to Personal Preference

For eligible returns due to a change of mind, incorrect size selection, personal preference, or other non-defective reasons, Solanove provides a prepaid return shipping label at no cost to you.

Solanove pays the return shipping costs for all eligible returns.

Please use the prepaid return shipping label provided by Solanove and follow the authorized return instructions.

Damaged, Defective, or Incorrect Items

For eligible returns of damaged, defective, or incorrect items, Solanove provides a prepaid return shipping label at no cost to you.

We will provide a prepaid return shipping label and return instructions at no additional cost to you.

Restocking Fees

We do not charge restocking fees for eligible returns.

Please use the prepaid return shipping label provided and keep your tracking details and proof of mailing until your return has been processed.

4. Return Address and Return Instructions

Our business address is not our return shipping address.

To obtain the correct return address, customers must first contact our customer support team at:

Email: Hello@Solanove.shop
Phone: +1 800-539-7665

After reviewing and approving your return request, our customer support team will provide the designated return shipping address and instructions by email.

Please follow the provided return instructions carefully to ensure that your package reaches the correct return processing location.

Do not send return packages to our business address at 501 E Hyman Ave, Aspen, CO 81611, United States.

Packages sent to our business address or any other unauthorized location may not be received or processed and may result in return or refund delays.

All approved returns must be sent by mail to the designated return address provided by our customer support team.

We do not offer in-person returns or drop-offs at our business address.

5. Refunds

Once we receive your returned item at our designated return processing location, we will inspect it to confirm that it meets our return eligibility requirements.

We will notify you by email whether your refund has been approved or declined.

For approved returns, we will process your refund within 5 business days after receiving and inspecting the returned item.

Refunds will be issued to the original payment method used at checkout.

After we issue your refund, your bank or payment provider may take an additional 5–10 business days to post the funds to your account. Actual processing times may vary by financial institution.

If more than 10 business days have passed since we confirmed your refund was issued and you have not received the funds, please contact us at Hello@Solanove.shop.

6. Refund Amounts and Original Shipping Charges

For eligible returns, we refund the purchase price of the returned merchandise, including applicable sales tax associated with that merchandise, as required by law.

Original shipping charges are generally non-refundable for returns based on personal preference, incorrect size selection, or a change of mind.

If an order arrives damaged, defective, or incorrect due to our error, we will provide an appropriate remedy at no additional cost to the customer, including a refund of applicable original shipping charges when appropriate.

Return shipping for all eligible returns is paid by Solanove through a prepaid return shipping label. No return shipping charge or restocking fee is deducted from your eligible merchandise refund.

7. Damaged, Defective, or Incorrect Items

Please inspect your order as soon as it arrives.

If you receive an item that is damaged, defective, or different from what you ordered, please contact us promptly at:

Hello@Solanove.shop

Include your order number, a brief explanation of the problem, and clear photographs if available.

For verified issues, we will offer an appropriate solution, such as:

• A replacement of the same item, subject to availability.

• An exchange for the correct item.

• A refund to the original payment method.

Eligible returns and exchanges of damaged, defective, or incorrect items are free. Solanove provides prepaid return shipping labels and pays shipping for eligible exchange replacements. No restocking fee applies.

Your statutory consumer rights remain unaffected.

8. Exchanges

We accept exchange requests for eligible clothing items within 30 calendar days of delivery.

Exchanges may be requested for a different size or color of the same product, subject to inventory availability.

To request an exchange, please email Hello@Solanove.shop with your order number and the item you would like to exchange.

Our support team will provide the exchange instructions and designated return shipping address after reviewing your request.

All eligible exchanges requested within 30 calendar days after delivery are free, including personal preference, incorrect size selection, change of mind, defective, damaged, and incorrect-item reasons. Solanove provides a prepaid return shipping label and pays shipping for the eligible exchange replacement. No restocking fee applies.

For eligible exchanges involving incorrect, defective, or damaged items, Solanove provides a prepaid return shipping label and pays shipping for the replacement item.

If the requested replacement is unavailable, we will offer a refund or another mutually agreed solution.

9. Non-Returnable Items

For hygiene and product-specific reasons, the following items are not eligible for standard change-of-mind returns:

• Underwear and intimate apparel with broken or removed hygiene seals.

• Personalized or custom-made products.

• Gift cards.

• Items explicitly marked "Final Sale" or "Non-Returnable" on the product page before purchase.

Regular sale and discounted merchandise may be returned within the standard 30-day return period unless clearly identified as Final Sale before purchase.

These exclusions do not limit any rights or remedies available under applicable consumer protection laws for defective, damaged, or incorrectly supplied goods.

10. Order Cancellations

If you need to cancel your order, please contact us as soon as possible at Hello@Solanove.shop.

We will make reasonable efforts to accommodate cancellation requests before an order has been shipped.

If your order has already shipped, we may be unable to cancel it. You may request a return after delivery in accordance with this policy.

If we successfully cancel an order before shipment, any payment already collected for the canceled items will be refunded to the original payment method.

11. Lost or Missing Return Packages

Customers are responsible for ensuring that return packages are properly packaged and shipped to the designated return address provided by our customer support team.

For all eligible returns, use the prepaid return shipping label provided by Solanove and retain the tracking details and proof of mailing.

If a return package is lost in transit, please contact our customer support team for assistance with the carrier investigation or claim.

If you experience an issue with a prepaid return label provided by Solanove, please contact our support team for assistance.

To avoid delays, do not send returns to our business address or any location other than the designated return address provided in your return instructions.

12. Contact Information & Customer Service Hours

If you have any questions about returns, refunds, exchanges, or your order, please feel free to contact us.

Store Name: Solanove

Business Address:
501 E Hyman Ave
Aspen, CO 81611
United States

Email: Hello@Solanove.shop

Phone: +1 800-539-7665

Customer Service Hours:

Monday – Saturday: 9:00 AM – 6:00 PM (Mountain Time, MT)

Sunday & U.S. Public Holidays: Closed

Mountain Time observes seasonal time changes:

• Mountain Daylight Time (MDT): UTC-6

• Mountain Standard Time (MST): UTC-7

You may contact us by email outside our regular business hours. We aim to respond within 1–2 business days, excluding Sundays and U.S. public holidays.

Important Return Address Notice:

Our business address listed above is for business correspondence only and is not a return shipping address.

To request a return and receive the correct return shipping address, please contact Hello@Solanove.shop before sending any merchandise.

We are committed to providing excellent customer service and resolving return and refund concerns fairly and promptly.

This policy applies to eligible orders shipped within the United States. Nothing in this policy limits rights that cannot be excluded under applicable federal or state law.